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Our goal at Defwear is to provide clear and reliable shipping options wherever delivery is available.
We work with logistics partners to process and deliver orders as efficiently as possible.
Orders are normally processed within:
3–5 business days
Processing time refers to the period required to prepare, check, pack and hand your order over to the carrier.
Business days do not normally include weekends or public holidays.
For orders containing multiple items, some products may require additional processing time. Where items are shipped separately, you may receive more than one parcel and more than one tracking number.
For customers shopping through the Defwear UK store, our current shipping options are:
| Shipping Method | Estimated Shipping Time | Shipping Fee |
|---|---|---|
| Standard Shipping | 15–20 business days | £3.99 |
| Express Shipping | 7–10 business days | £8.99 |
Free Standard Shipping is available on orders of £69.99 or more.
Free shipping applies to the Standard Shipping method unless otherwise stated during checkout.
The available delivery method, applicable shipping charge and estimated delivery time will be shown before you complete your purchase.
Estimated Total Delivery Time = Processing Time + Shipping Time
Delivery times are estimates and may vary depending on your destination and circumstances affecting the carrier.
We will make reasonable efforts to deliver your order within the estimated timeframe shown at checkout.
Delays may occasionally occur because of circumstances such as:
If no different delivery period has been agreed with you, we will handle delivery in accordance with applicable UK consumer law.
Under UK distance-selling rules, goods should generally be delivered without undue delay and within 30 days of the contract being made, unless another delivery period has been agreed with the customer.
If you experience a significant delay, please contact:
Depending on your delivery destination, product availability and logistics arrangements, your order may be handled by carriers or logistics providers such as:
The carrier used for a particular order may vary.
Once your parcel reaches the destination country, final delivery may be completed by a local carrier.
Once your order has been dispatched, we will normally send you a shipping confirmation email containing your tracking information.
You can use the tracking number to monitor your shipment through the carrier's tracking service or a supported tracking platform.
Tracking services may include:
17TRACK
Track718
Please note that tracking information may take some time to appear after the parcel is first handed to the carrier.
Yes.
Once your order has been dispatched, we will normally send tracking information to the email address used when placing your order.
If you have not received tracking information after your order has been dispatched, please:
Please include your order number when contacting us.
Tracking information may not become available immediately.
This can happen when:
Please allow some time for the tracking record to update.
If the tracking status remains unchanged for an unusually long period, contact:
with your order number and tracking number.
Orders containing multiple products may sometimes be shipped in separate parcels because of:
If your order is divided into multiple shipments, you may receive separate tracking numbers.
One parcel may arrive before another.
Customers are responsible for providing accurate and complete delivery information when placing an order.
If you notice an error in your address, please contact:
as soon as possible.
We will try to update the address before dispatch where operationally possible.
Once a parcel has been handed to the carrier, an address change may not always be possible.
This does not affect any statutory rights or responsibilities that apply under UK consumer law.
If your parcel appears to be significantly delayed, lost or marked as delivered but cannot be found, please contact:
with your order number and tracking information.
Where Defwear arranged the carrier, the risk in the goods generally remains with the trader until the goods come into the physical possession of the customer or another person nominated by the customer.
An exception may apply where the customer independently chooses a carrier that was not offered by the trader.
Prices and applicable charges will be presented in accordance with the requirements that apply to the transaction.
We do not state that all orders are automatically “tax free”.
For UK customers, any applicable taxes and mandatory charges should be reflected appropriately in the price information presented before purchase.
For international orders, customs duties, import taxes or other charges may apply depending on the destination country's rules.
Where such charges cannot reasonably be calculated by Defwear in advance, customers may be responsible for charges imposed by local customs or authorities, where permitted by applicable law.
UK pricing rules require mandatory taxes and charges to be disclosed appropriately rather than hidden until later in the purchasing process.
International shipments may occasionally require customs clearance.
Customs processing times are controlled by the relevant authorities and may affect estimated delivery times.
If additional information is required to complete customs clearance, the carrier or local authority may contact the recipient.
Our current UK shipping rates are:
Standard Shipping: £3.99
Express Shipping: £8.99
Free Standard Shipping on orders of £69.99 or more
Shipping charges and the available delivery options will be displayed before the customer completes the order.
Under current UK price-transparency guidance, mandatory delivery charges need to be disclosed clearly and, where calculable, included appropriately in the total price shown to the customer.
If you have questions about shipping, tracking or delivery, please contact the Defwear Customer Service Team:
Email: service@defwear.com
Please include your order number whenever possible so that we can assist you more efficiently.
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