- Choosing a selection results in a full page refresh.
We accept the payment methods displayed at checkout. Our main payment options may include:
Defwear accepts PayPal where available at checkout.
When you select PayPal, you will be redirected to PayPal's secure payment environment to complete your transaction.
Depending on PayPal availability and eligibility, you may be able to pay using your PayPal account or an eligible credit or debit card.
Available card types are determined by PayPal and may include major cards such as Visa, Mastercard, American Express and Discover, where supported.
We also accept eligible credit and debit cards displayed at checkout, which may include:
Payments are processed through third-party payment service providers using appropriate security measures.
Where your card details are processed directly by a payment provider, Defwear does not normally directly store your complete card number or card security code.
Please review all payment, billing and delivery information carefully before completing your purchase.
For the Defwear UK store, prices are generally displayed and charged in British Pounds Sterling (GBP / £).
The currency and total amount payable will be clearly shown at checkout before you place your order.
If your credit card, debit card or payment account is denominated in another currency, your bank or payment provider may convert the transaction using its own exchange rate and may charge a foreign exchange or international transaction fee.
Any such conversion rates or fees are determined by your bank or payment provider rather than Defwear.
Instalment payment options may be available for eligible orders depending on the payment services displayed at checkout.
If an instalment option is available, it will be clearly shown before you complete your purchase.
Eligibility, payment schedules, interest or fees, credit checks and other terms are determined by the relevant payment or finance provider.
Please review the provider's applicable terms carefully before selecting an instalment payment option.
Defwear does not guarantee that instalment payments will be available for every customer or order.
Defwear will display the total amount payable before you submit your order.
We will not add a prohibited surcharge simply because a UK consumer chooses an eligible personal credit card, debit card or other payment method covered by UK payment surcharge rules. UK rules prohibit surcharges for a wide range of common consumer payment methods.
Any charges imposed independently by your bank, card issuer or currency-conversion provider are outside Defwear's control.
If you notice an error after placing your order, please contact the Defwear Customer Service Team as soon as possible:
Please include your order number and clearly explain the change you would like to make.
If your order has not yet entered packing or dispatch, we will try to make the requested change.
Once an order has been packed or dispatched, operational changes such as changing the:
may no longer be possible.
However, this operational limitation does not remove any statutory cancellation or return rights available to you under UK consumer law.
For most eligible goods purchased online, UK consumers generally have the right to notify the retailer that they wish to cancel within 14 days after receiving the goods, without giving a reason.
Please see our Return & Refund Policy for further information.
If your order has not yet been dispatched, please contact:
as soon as possible.
We will try to stop the order before shipment where operationally possible.
If the parcel has already been dispatched, we may no longer be able to intercept it.
This does not affect your applicable statutory cancellation rights for eligible online purchases.
For most qualifying goods, you may notify us within 14 days after receiving the order that you wish to cancel, and you will normally have another 14 days to return the goods.
Certain legally recognised exceptions may apply, such as some personalised products.
If you have not received an order confirmation email, please first check your:
You should also check whether the email address entered during checkout was correct.
If you have a Defwear account, you may be able to view your order information by signing in.
If you still cannot find your order confirmation, please contact:
Please provide your name and any available order or payment information so that we can help locate your order.
For online sales, UK rules require traders to provide confirmation of the contract in a durable format, such as email, no later than when the goods are delivered.
If your payment is unsuccessful:
For additional assistance, contact:
Please do not send your complete card number, CVV/security code, banking password or other sensitive payment credentials by email.
If you have questions about payment, your order or an unsuccessful transaction, please contact:
Defwear Customer Service
Email: service@defwear.com
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